CLIENT TERMS AND CONDITIONS Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of therapy.

FREE INITIAL CONSULTATION I’m happy to offer a complimentary 30-minute online consultation to discuss your needs and how RTT can support you. While this consultation isn’t a therapy session, it’s an opportunity for you to gain clarity on the RTT process and understand what to expect, from completing the intake form to your session and your commitment to listening to your personalized transformative recording. Based on our conversation, I’ll provide an estimated number of sessions, though this is a flexible guideline and may evolve with your progress.

BOOKING & PAYMENT POLICY Thank you for your interest in the 21-DAY BREAKTHROUGH JOURNEY, valued at €300. Sessions can be booked either in-person or online. Payment is required at the time of booking to confirm your session, and it should be completed within 24 hours to secure your spot. If payment is not received within this timeframe, your appointment may be canceled and offered to another client.

CANCELLATION, RESCHEDULING, & REFUNDS If you need to cancel or reschedule, please provide as much notice as possible. Sessions can be modified through the Calendly booking system. While cancellations made within 24 hours of the session will not be refunded, I’m committed to providing flexibility where possible to help you stay on track with your healing journey.

Please note that session fees are for the time and professional support provided. While refunds cannot be given for attended sessions, they may be issued on a prorated basis for packages canceled mid-program, less the standard session fee for any completed sessions.

PAYMENT METHODS Payment can be made online via Stripe or via bank transfer. Cash and cheques will not be accepted without prior agreement.

CONTACT BETWEEN SESSIONS Any contact between sessions will be by telephone or email during office hours only (Monday to Friday 9am until 6pm). Any messages received outside of these hours will be dealt with during office hours only.

MEDICAL OR PSYCHOLOGICAL CONDITIONS I may ask questions about your medical history to establish any contra-indications to treatment. This will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update me of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence. If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any hypnocoaching session can commence. Please note that I will be unable to offer my professional services if you suffer from epilepsy or any form of psychosis, as well as schizofrenia, dementia, or if you have recurring suicidal thoughts.

AGE RESTRICTIONS You must be at least 18 years old to participate in person and online sessions. Clients under the age of 18 years old must be accompanied by a parent or guardian and will be seen in-person.

ATTENDING YOUR SESSIONS Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.

HYPNOTHERAPY RECORDINGS Hypnotherapy recordings should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied or sold under any circumstances.

OUTCOME OF SESSIONS The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, I will always endeavor to use my best efforts and skills to work towards your goals and intended outcomes.

STANDARDS OF BEHAVIOUR During the course of any sessions, I will treat you with respect and not abuse the trust you place in me. I will use best practice at all times in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person. You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive or disrespectful behavior, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.

CONFIDENTIALITY All contact, including sessions, telephone conversations and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances: 1) Where you give permission for confidentiality to be broken 2) Where I am compelled by a court of law 3) Where the information is of a nature that confidentiality cannot be maintained, for example: a. The possibility of harm to yourself or others exists b. In cases of fraud or crime c. When minors (under 18 years old) are involved d. Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request.

LIABILITY & INDEMNITY Under no circumstances will Anna Schneider be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by Anna Schneider. In addition, you agree to defend, indemnify, and hold Anna Schneider harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.

GOVERNING LAW These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of Germany. You agree to submit to the exclusive jurisdiction of the German courts to settle any dispute which may arise out of or in connection with these terms and conditions.

TERMS AND CONDITIONS UPDATES These terms and conditions are subject to revisions without notice. Please familiarize yourself with any amendmentsif you havere-started therapy with me after a long period of absence.

DATA PROTECTION For my services, your personal data is collected, processed, used and stored in accordance with the following privacy policy: European GDPR (General Data Protection Regulation) and BDSG (German Federal Data Protection Act) . By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check the links and my website periodically for any changes.

CONCERNS & COMPLAINTS If you have a concern or complaint regarding your therapy, please discuss this with myself in the first instance and I will endeavor to resolve the issue.

STATEMENTS OF UNDERSTANDING By accepting the Client Agreement, you agree to abide by the terms and conditions of the Client Agreement. You also agree with the statements below: I confirm that I have been advised by Anna Schneider of the scope of the hypno coaching that she provides and give myfull consent to receiving these sessions from Anna Schneider. I understand that results may vary from person to person and the agreement by Anna Schneider to work on the issues or problems presented by me, using whatever therapies are appropriate to my situation, in no wayimplies or guarantees the resolution of any presenting problems or issues. I understand that hypnotherapy or any other therapy or information provided by Anna Schneider either in person or via telephone, email or internet, is not a replacement or substitute for medical, psychological or psychiatric treatment. If I have any doubts or concerns about my health, I will seek advice from an appropriate qualified healthcare professional. I declare that, if advised by Anna Schneider prior to or following any therapy sessions, to seek medical approval, I will consult with my GP, hospital consultant and/or other healthcare professional and gain the appropriate written approval for Anna Schneider prior to the next therapy session. I have been advised that I am free to terminate any or all sessions at any time. I understand that my level of motivation is vital in the therapy process and I agree to participate to the best of my ability at all times, including making reasonable use of therapeutic suggestions during and between sessions, as well as listening to the recordings and/or carrying out other therapeutic tasks as appropriate. I have accurately and truthfully answered any questions and provided background information during the initial consultation and /or first therapy session and will continue to do so during any subsequent therapy sessions.

SIGNATURE By booking a session with Anna Schneider and carrying payment through, you agree to the terms and conditions, therefore no additional signature is required.

CONFIDENTIALITY By confirming this form, you consent that Anna Schneider may release information to a specific individual or agency if it has been determined that a vulnerable person (child or elder) is at risk; if you, as a client, are in imminent danger to yourself or others; or if a subpoena of records has been requested. You also understand that, at any time, Anna Schneider may discuss aspects of your case with other colleagues, keeping your full name and identity completely confidential always unless you have given permission otherwise. Karlstadt, 2024